FAQ

  1. What is the promo?

    Get a chance to win P500,000 worth of Robinsons gift certificates for the grand prize and P5,000 worth of gift cards and vouchers for the weekly prizes when you spend a minimum of P3,000 at any participating Robinsons Supermarket, Robinsons Easymart, Robinsons Department Store, Robinsons Appliances, Toys“R”Us, True Value and Handyman stores.

  2. How can I join the promo?
    • Shop at any participating Robinsons Supermarket, Robinsons Easymart, Robinsons Department Store, Robinsons Appliances, Toys“R”Us, True Value and Handyman stores with a valid Mastercard credit card issued in the Philippines.
    • Applicable only on regular straight transactions using Mastercard credit card that is contactless enabled.
  3. When can I avail the promo?

    Promo starts on November 16, 2020 and ends on February 14, 2021.

  4. How can I register?
    1. Step 1: You must have a minimum single-receipt purchase of Php3,000.00 using Mastercard credit card.
    2. Step 2: A promo code will be provided in the official receipt of the participating Robinsons Supermarket, Robinsons Easymart, Robinsons Department Store, Robinsons Appliances, Toys“R”Us, True Value and Handyman stores.
    3. Step 3: Visit taptotopprizes.robinsonsretail.com.ph to register your details and the promo code.
      • Full Name
      • Complete address
      • Mobile number
      • Nominated password
  5. Can I register multiple times with the same mobile number?

    Only one registration per mobile number is allowed.

  6. How do I know if my registration was successful?

    You will receive an SMS with the OTP (One-Time Password) for registration. Once mobile number is validated, you are now registered!

    The mobile number and nominated password will serve as the log-in assets of the customer for future transactions.

  7. What if I didn’t receive any SMS?

    SMS notification must be received within a minute upon registration. We advise to wait until 24 hours in case there is a high volume of SMS request resulting to prolonged delay. In case the customer did not receive any SMS notification within 24 hours, you may email us at customercare@robinsons.com.ph.

  8. How can I earn e-raffle entries and game tokens?

    You are entitled to one (1) e-raffle entry (maximum of 5 entries) for every Php3,000.00 spent and for a minimum P3,000 single-receipt, you’ll have one (1) “Catch a Prize” game token for a chance to win weekly prizes. You will only have 1 game token for every single-receipt purchase of Php3,000.00 or more than using Mastercard credit card.

  9. Where do I check my e-raffle entries and game tokens?

    You can check your entries and game tokens by visiting taptotopprizes@robinsonsretail.com.ph.

  10. How can I enter the game?
    • Once logged-in, you will need to enter the promo code that can be found on the official receipt of the participating stores.
    • If promo code is valid, the system will display your earned raffle entries and available game token.
  11. How do I play the game?
    • You need to catch the gifts using your pushcart within the time limit.
    • Gifts speed up and fall faster the longer you play and you must avoid the falling bombs as it reduces your earned points.
    • Catch the specially marked gifts to earn more points and time.
    • Your points will be displayed on the dashboard after the game.
    • Only the top 12 with the highest score within the week, wins.
  12. How do I know if I am included in the top 12 weekly winners?
    • All earned points within the cut-off week will be accumulated to your total points.
    • Players' scores will be posted on the leaderboard.
    • Points earned for the entire cut-off week will be reset and cannot be carried over the next week’s cut-off.
  13. How many times can I win the weekly game and grand raffle?

    Each account may win only once during the weekly prize but shall be included in the grand draw.

  14. How many winners will be determined in the weekly game and grand raffle?

    Promo will have a total of One hundred sixty-six (166) winners. Ten (10) winners will be drawn for the grand raffle and one hundred fifty-six (156) winners will be determined based on weekly scores.

  15. What are the prizes?

    Promo will have a total of One hundred sixty-six (166) winners. Ten (10) winners will be drawn for the grand raffle and one hundred fifty-six (156) winners will be determined based on weekly scores.

    There will be TEN (10) grand prize winners

    There will be (156) One hundred fifty-six winners.

  16. When and where is the grand raffle draw?
    • Date and Time: February 17, 2021 at 2:00PM
    • Address: Robinsons Retail Holdings, 110 E. Rodriguez Jr. Avenue Libis, Quezon City
  17. How do I get notified if I win in the weekly game and grand raffle?

    Winners will be announced through a Facebook post in the participating Robinsons Retail stores addresses, registered mails and Facebook accounts for more information on how to claim the prize.

  18. What do I need to bring when I claim the prize?
    • To claim your prize, you have to present the following:
    • Photocopy of a valid ID with photo (e.g. Passport, Driver’s License, SSS ID, Voter’s ID, Company ID, Student ID, etc).
    • Printout of Robinsons Supermarket, Robinsons Department Store, Robinsons Appliances, Toys“R”Us, True Value or Handyman’s congratulatory Facebook message, Facebook post, and registered notification letter.
  19. Can I send an authorized representative to claim my prize?

    Yes, you can send an authorized representative to claim the prizes on your behalf. The representative must bring the following:

    • • Authorization letter with your signature.
    • • Photocopy of a valid ID with photo of the representative
    • • Photocopy of a valid ID with your photo
    • • Printout of congratulatory Facebook message, Facebook post, and registered notification letter
  20. Where can I claim my prize? Is it tax-free?
    • You may claim your prize at your chosen participating Robinsons Retail store.
    • All items to be redeemed under this promotion shall be given tax-free.
    • Prizes exceeding Php10,000.00 are subject to 20% tax which will be shouldered by the winner.
  21. Who are qualified to join?

    All customers who are at least 21 years old and above. Employees of Robinsons Retail Group, Mastercard, it’s concessionaires and vendors, and Mega Mobile (hereinafter described as the “organizers of the promotions”), and their relatives up to the 2nd degree of affinity or consanguinity are not qualified to join the promo.

  22. Until when can I claim my prize?

    Prizes not claimed within sixty (60) days from receipt of notification will be forfeited with prior approval of DTI, Mega Mobile and participating Robinsons Retail stores.

  23. Participating Stores? Click here for Full List of Participating Stores.